When to Arrive ~
Please be on time! In fact, please be fifteen minutes early. We want you to get the most out of your time with us, and we will be able to provide you with the best service if we're not rushing to complete your service in time for the next client. If you are running late for an appointment, the allotted time for the service will be shortened accordingly with no fee adjustment. So please, do come early (and often!).
What to Bring ~
Just a happy face! Robes, gowns, disposable undergarments and slippers will be provided for services that require them. You will be asked to remove all jewelry. Your personal items will be kept in the treatment room with you. Complimentary refreshments are available.
What to Leave Behind ~
Cell phones, children and all other worldly worries and woes. Part of the enjoyment of coming here is that you are creating a space for yourself, whether it is to take care of your skin, your hair or just to get rid of troublesome aches and pains. Other clients are also using our facility for these purposes and for the greater enjoyment of all, we respectfully request you leave all potential sources of intrusion or noise at home. Cell phones and pagers are not permitted to be used in the building. Children and infants cannot accompany parents or guardians who are receiving any services. We recommend you do not bring jewelry or valuables because we cannot be responsible for misplaced property. Alcohol is not recommended before or after a treatment.
What is Comfortable ~
If at any time during your services you are not completely comfortable, whether it be the pressure of the massage, the draping during your treatment, the volume of the music, the temperature of the room or lighting, simply let one of our staff know. This is your time and we are here to make sure your experience is everything it should be. For body treatments, disposable undergarments are provided. If you feel more comfortable in a bathing suit, please bring one - please be advised that some of the natural ingredients in our treatments may stain clothing.
What We Need to Know ~
As a guideline for our technicians, you may be asked to fill out a client profile. Please let us know if you have any significant health issues such as if you are pregnant, have high blood pressure or a heart condition, muscle or joint injuries, allergies or skin sensitivities, using any medications, or have had any recent surgery. Some conditions may affect our ability to perform your requested treatment or service.
Reserving Appointments ~
A gift certificate number or credit card will be required to secure all spa service appointments. Friends booking appointments together in the salon or spa must secure appointments with a credit card and are subject to a 48-hour cancellation policy. Larger bookings may require payment in advance with a longer cancellation policy and may incur cancellation fees.
Cancellation Policies ~
We have cancellation policies - but for good reason! We aim to bring you a high level of service provided by a quality staff in a nice environment. Unfortunately this is not cheap and good people are hard to find. When you reserve a time with us, we not only guarantee your appointment and service length, we are also turning away others who might want your spot. So, if you cancel or reschedule without proper notice we would still like to compensate our staff for their time. Rescheduling without proper notice is considered a cancellation!
A 24-hour notice is required for cancellation or rescheduling of any regular salon services (classic manicures, classic pedicures, waxing, hair color, perms and hair cuts) to avoid a full charge. We will send you a bill.
A 24-hour notice is required for cancellation or rescheduling of any single spa service. Without proper notice of cancellation for a single spa service we will charge your credit card or you will forfeit your gift certificate if applicable.
A 48-hour notice is required for the cancellation or rescheduling of any Saturday, holiday or multiple spa service bookings to avoid a full charge. The spa services would be charged to your credit card or you would forfeit your gift certificate if applicable.
All no-show appointments will incur a full charge.
Payment and Refunds ~
We accept cash, VISA, MasterCard, debit cards and personal checks. $25.00 will be charged for any returned checks. All refunds are for salon/spa credit only. Unfortunately, gratuities cannot be made using credit or debit cards.
Gratuities ~
Tipping is based upon your discretion. If you wish to leave a gratuity we will share with you, in case you have wondered, what the industry standard is for tipping in a salon. It is customary to tip 15-20%. Also, if you decide to leave a gratuity you only need to tip your main service provider, a portion of the tip will be distributed to any assistants. We are sorry for any inconvenience, but we do not give cash back on credit or debit cards. This means that we will not allow tips to be added on to credit card slips when paying by a charge or debit card. All gratuities must be in cash or check form paid directly to your service technician.
Offer the extraordinary gift of restorative relaxation. A gift certificate is a great way to express appreciation or affection, while still allowing a level of comfort and customization for the recipient. The certificate can be used for any of the services we offer and/or for purchase of hair and skin care products. Have one of our staff help you create a custom package or choose one of our spa package suggestions! Each gift certificate purchase comes in a lovely gift bag with a custom Stone House treat, tissue paper and a bow so that you don't have to fuss. 